Returns
Policy
We hope that you are 100% satisfied with your purchase, however if for any reason you are not, we will happily accept returns in their original condition for a refund or store credit, within 14 days of the delivery date.
As a valued customer, will only refund the original shipping charge if you opt for an exchange or store credit - shipping charges are non-refundable.
All items must be unworn, unused, and unaltered - with tags and liners attached - in a saleable condition, and in its original packaging. Items must not be stained, marked or snagged. We fully inspect all returned items and if any of these conditions are not met, then your items will be refused and sent back to you at your own cost.
Please note, all sale items are final sale therefore not eligible for return. Any full price items purchased at a discount of more than 30% are only eligible for an exchange or store credit - subject to meeting all the other criteria in this policy.
All return shipping costs are at the responsibility of the customer. We do not cover any return postage fees when sending items back to us (unless the items are faulty).
Refunds, and store credits will be processed within 7 working days from the date we receive the returned package. Unfortunately, we are only able to offer exchanges for UK customers only - subject to availibilty. Refunds can only be issued to the original payment method.
If you have any questions, please email us at support@bareneath.com
We reserve the right to modify this returns policy at any time. Any changes will be effective immediately upon posting on our website.
Process
If you would like to exchange or return an item please email support@bareneath.com within 14 days of the delivery date, and include the following:
Name, & email address
Order Number
Item(s) you would like to return
Faulty/incorrect items
We pride ourselves on the quality of our pieces - all orders go through quality control. On the rare occasion you receive faulty or incorrect item, please email us at support@bareneath.com and we will be happy to asisst you as soon as possible.